Terrible Service
I have now wasted an hour of my life on phone support with someone asking me if my cable is plugged in when I told them the router is losing Sync and an upstream channel is going down more than 5 tim...
Forum Discussion
That's what happened to me the last time I had a tech come in. He recommended that I get a new modem, which I already know wasn't it. An hour after he left I got a notification saying that there's an outage in my area and had to deal with more packet loss for about a week before things went back to normal. That was almost 3 weeks ago though and now I'm experiencing the exact same symptoms.
