TERRIBLE upload speeds! Major packet loss!
What in the heck is going on with the upload speeds since after hurricane Ida? I am getting less than 1.75Mbps on a consistent basis. I pay for Gigabit internet with up to 35Mbps upload. I am located...
Forum Discussion
@VerK
I apologize for any inconvenience this has caused. Work is still being performed in your area to restore all services. During this time you may experience intermittent signal issues. The primary account holder can see outage alerts and updates through our Cox App from your smartphone or tablet anytime, anywhere.
Apple Devices - itunes.apple.com/.../id415894489
Android Devices - play.google.com/.../details
Jonathan J
Cox Moderator
I apologize for any inconvenience this has caused. Work is still being performed in your area to restore all services. During this time you may experience intermittent signal issues. The primary account holder can see outage alerts and updates through our Cox App from your smartphone or tablet anytime, anywhere.
Apple Devices - itunes.apple.com/.../id415894489
Android Devices - play.google.com/.../details
Jonathan J
Cox Moderator
"During this time you may experience intermittent signal issues." If that is the case then why when I woke up this morning for work and tested my speeds at 7am its gave me 900Mbps down and 34Mbps up? Either the signal is out or it isn't? I see no outages reported in my area at this time either. There is no work being done. You guys just cant handle the traffic during peak times hence the packet loss and slow speeds. It's all over the internet, your nodes are overloaded all over the country and nothing is being done to fix the problem. We as consumers have little to no other options so Cox has a monopoly on the market and they know it. They don't have to upgrade because people can't do anything about it. Cox just rakes in the cash and we are left with either no internet or super slow internet. I just wish Cox would admit it. Cox is not equipped to handle the influx of traffic and instead of spending money to make the necessary changes to keep up with demand you guys decide to lower my areas upload speeds to unusable speeds during peak times. That's not a solution to a problem. It just creates more problems! I hate that I have to be so forward but I am upset and tired of this. I have been dealing with this for over a year now. I have a tech coming out as soon as possible and if nothing is fixed and I don't get better results then I will have to go to the FCC. I have read that filing an FCC complaint usually whips Cox into action. I guess that is where this is headed unfortunately. I work all day and just want to come home and do a little gaming but I cant with 0.17Mbps up (JUST ran a test). Gaming is impossible at that speed because you lag and rubber band all over the place. Now my weekend is also going to *** because a tech cant get here until Monday.
I want someone with real info and connections to tell us what is being done about this immense problem and when we can expect better service? Service we already overpay for! Let's hear it Cox. Another basic reply or something concrete with real solutions and real answers? Show us you care about your customers and not just their money.
The ball is in your court.
