TERRIBLE upload speeds! Major packet loss!
What in the heck is going on with the upload speeds since after hurricane Ida? I am getting less than 1.75Mbps on a consistent basis. I pay for Gigabit internet with up to 35Mbps upload. I am located...
Forum Discussion
I want a technician to come to my residence to see if anything is wrong with the lines coming into the building but I'm told they want to charge me $75! How is that ok? You can't charge someone for a problem in which you are responsible for Cox.
They won't charge you unless the problem is the fault of your equipment and even then it's rare to be charged. Don't let that stop you from calling for a technician. There are only two possibilities: either it's their equipment and they fix it for free, or it's your equipment and they fix it for $75 which is a great price for on-site repair of personal equipment. Either way you win. Call for a tech.
Already done. Will find out by Monday when the tech comes out. I expect them to blame my brand new equipment though as that's what they always say aside from "we see no problems at all". Thanks for the reply.
- @VerK
Let us know if you're still having an issue after the tech visit.
Jonathan J
Cox ModeratorLet's say the technician comes out, finds no problems with my equipment or on Cox's end. What happens then? Am I just left to deal with it or will something be done to resolve this issue. It's crystal clear to me what is really going on here. Cox cuts upload speeds to under 1.00Mbps between 4:00pm and 10:30pm for what I can only assume is an overloaded network (no one ever gives me a straight answer). I know this for a fact as I have kept track of it. I can time it nearly down to the minute when my up speeds are going to be cut from 30+Mbps to under 1.00Mbps. So please, explain to me how this gets resolved or why this is happening.
Also, my connection was great from early this morning up until 4pm. I was getting decent down speeds and great up speeds but when it got close to 4pm (3:50pm approximately) my up speed was just turned nearly off. How can you explain such precision and consistency each day at the same exact time? That is no coincidence. Every cox customer doesn't just randomly decide to start using their up speeds right at 4pm each day. I'd love to hear an explanation for this.
New line was ran from my outside tap to the power pole. No changes. Still slow, unreliable speeds.
