TERRIBLE upload speeds! Major packet loss!

Update: Still nothing new. Technician came to my home, ran a new line from power pole to my outside tap on the exterior of my home and nothing has changed. Just took this speed test. Still TERRIBLE upload speed. A few days ago my download speed was cut to 150Mbps but the upload was good. How does that even happen without it being done intentionally? Today I am getting less than 1.50Mbps up. More standard reply emails and support asking me to reset my modem or check connections, nothing of actual use. The email I was asked to write netted the same result,. I provided all the info and got a copy/paste reply that contained absolutely nothing pertaining to my problem. It was clear they didn't even read my email but instead sent a standard, predetermined response. I will share my email and the reply below.

My upload speed as of a few mins ago:

The email chain I was asked to send for nothing:

Here is the first email I was asked to send in response to TiffanyR's message above (red marker is blurred out personal info)

I would post the reply I got from Cox's "Social media team" (no idea why they are even involved other than to keep public/bad exposure to a minimum and off the public internet i.e. damage control) but there is a disclaimer at the bottom stating I cannot share the email with anyone but myself which is just ridiculous and shows Cox is always out to cover their own tail over transparency or resolve. Another red flag. The email basically stated the typical mumbo jumbo, check connections, reset modem, sorry for the frustration, blah blah blah. We've all seen it and it contains nothing that leads me to believe anyone actually read my original detailed message. They even asked me to run a speed test and to share the results, something clearly documented in this very thread. Mind you I sent the link for this thread to them in the first email but they clearly did not bother reading any of it. 

My response to their reply:

Why am I sharing all of this? Mostly to document it and transparency because I think it could be helpful to others and pertinent in the future. Hope this helps someone.