Forum Discussion

BatMorph's avatar
BatMorph
New Contributor II
2 months ago

They keep extending down time.

We here at Park Villas apartments in Glendale,AZ were told(I have screenshots for proof) that we’d be up by 11:17a.m. Yet now they have extended it to after 3:30 p.m. We had them lower our monthly from $170.00 to $150.00 & that is still far too much to pay for service that is down most of the time now. Stop turning off replies to my posts Cox! Let people reply & tell what they are dealing with.

   You keep auto replying with bs replies then tuning them off, proving that you’ve become nothing but a scamming monopoly who needs to be taken down. If you don’t k ow what you’re doing, why are you still running an internet provider? I have talked to your employees who say it’s like a guessing game & that you’re lucky it ever works. How about telling the truth for once to your paying customers?!?

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    I'm really sorry for the extended outage time and I do want to help; however, please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you