Forum Discussion

ebisha's avatar
ebisha
New Contributor
5 years ago

TRACEROUTE ISSUES WORKING FROM HOME PLEASE HELP!!

I recently started working remote from home. I have to connect to my companies remote server on my pc at home. I work most of my day talking on the phone through the remote server with clients. I am ...
connection issues
internet
remote desktop
tracert
ChrisL's avatar
ChrisL
Former Moderator
5 years ago
So what you're seeing here is a classic example of ICMP de-prioritization. Hops 6 and 7 appear to be timing out in this result however we know this is not actually the case as how you're getting responses after hop 7. If hops 6 and 7 were not functioning you would not have a way to reach hops 8 and beyond.

My suggestion for starters would be to try signing into your https://bit.ly/2h3A2u0 account with a wired connection and doing a few speed tests there to get a good baseline for where your speeds currently are in relation to your subscribed package.

-Chris
  • ebisha's avatar
    ebisha
    New Contributor
    5 years ago

    could this break in hop cause loss in connection when it comes to VOIP? my speeds are fine they are like 600mbps and my uploads are 30mbps. im just having issues when talking on the phone through VOIP

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      It's not a break.  The edge routers know the destination for your ping, are forwarding the ping into the Internet but just aren't responding to you.  An administrator probably configured the router to not reply to every ping.  It's like Chris wrote:  an administrator de-prioritized ping messages (ICMP).

      Have you tried to reboot or reset your telephone modem?  Are you using a VPN?  If so, have you used your phone without the VPN?

      • ebisha's avatar
        ebisha
        New Contributor
        5 years ago

        im using a headset directly connected to my PC. I don't know if its VPN. i am using my pc to connect to my jobs remote server to log in to one of their computers remotely. I don't know if that answers your question.