Training of "Technical Support"
So I come from a technical support job. I deal with internet providers across the country all day for a living. I have never dealt with such under trained and rude technical support (I've had 6 conta...
Forum Discussion
I had a similar experience with "Jeffrey O" this evening when i chatted online to report an outage. First he told me that Cox was doing maintenance in the area (at 9pm local), then said it was due to children in school using all the bandwidth (at 0pm local???), and finally agreed with me that there was an outage in the area after chatting for an hour. Thats when he decided to trounleshoot my cable modem (because thats going to be really effective during an outage).
Complete waste of my time, he couldn't get his story straight about what was going on regarding the service, then misled me about crediting my account for this months service as we have had 3 multi-hour outages in 5 days.
The lack of proper training, inability to speak clear english, inabikity to follow through, a d poor technical skills led to (another) bad customer service experience.
