Unacceptable low upload speed
I am using cloud services heavily. Within the last year, I see a constantly lowering upload speed. Why? How to fix it?
Forum Discussion
Cox hasn't lowered the upload speeds to get you to pay more, that is inaccurate.
Just because you think it's inaccurate...it doesn't mean it's inaccurate.
There are a lot more 5 Mbps uploads on their Plans page then there were in the past.
When I moved to Northern Virginia, I subscribed to 100/10. Cox eventually eliminated this plan and upgraded me to their new 150/10 and then a few years ago...to avoid me from paying a lower price...Cox automatically bumped me up to 250/10 at "now extra cost to you!" Meaning, I've always had a 10 Mbps upload.
Since then, Cox had restored their previous 100 and 150 plans albeit at a 5 Mbps upload.
I only need my original 100 Mbps download and 10 Mbps upload is fine, but I can survive at 5 Mbps.
Again, inaccurate, they didn't restore those speeds, they raised the lower packages UP to those speeds. There is a difference. the package you are talking about is called preferred internet, it is NOW 250 Mbps down, and 10 Mbps up. It used to be much less, I remember back when it was 50 mbps down, then 100, then 150 etc etc., So again sir, you are inaccurate and spreading lies.
I should exploit your backwards views and sell you oceanfront property in Oklahoma.
First, I and all other Cox customers didn't subscribe to a name ("Essential," "Preferred," Ultimate," etc) but instead to a capacity (50, 100, 300 Mbps, etc). I originally subscribed to a 100 Mbps capacity because it's all the capacity I needed and still only need.
However, Cox doesn't tether your plan to a capacity but instead to a name. For example, I have always had an incarnation of a "Preferred" plan but a "Preferred" plan at a different capacity: 100 to 150 to 250 Mbps. Moreover, after what you had just written, I guess their "Preferred" plan was originally 50 Mbps...so you'll be reinforcing my point.
Second, a lower plan would logically cost a customer less money than a higher plan; for example, a 50 Mbps plan would cost less than a 100 Mbps plan.
This is where it'll be tricky for you so hang in there.
If Cox was to eventually "raised the lower packages UP"...at their lower prices, mind you...why didn't Cox just roll the name of my package DOWN to my original 100 Mbps needs? It's because the lower package..."at no cost to you!"...would have lower my original 100 Mbps plan to the cost of the 50 Mbps package, and Cox didn't want my bill to decrease because I would have been paying Cox less money. We can't have this!
It's a shell game to assign your subscription to a name instead of a capacity. I had originally subscribed to 100 Mbps, Cox raised "Essential" to 100 Mbps and "Preferred" to 250 Mbps. Where is my original 100 Mbps plan? I could always rollback to "Essential"...with its now 5 Mbps upload.
Clear as mud? I didn't think so. I tried.
You can always call them and down-tier your service to Essentials. Save a few bucks, if 100mbps is all you need. Something to think about.
