Gotcha29New Contributor III5 years agoUnknown tier internet ? I upgraded to Ultimate 500 was getting 450/10 then a week later I couldn't check my data usage and was only getting 200/10 I check my account on my phone it says unknown tier ? Could I get the correc...Show More
BrianMModeratorI just checked and your modem is already showing on the correct tier for the Ultimate 500. Brian Cox Support Forum Moderator
ZurqContributor II to BrianM5 years agoMight need to call and ask them to reset the config on your modem
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