Forum Discussion

CROCKERBD's avatar
CROCKERBD
New Contributor
5 months ago

UNRELIABLE PHONE AND INTERNET SERVICE

There have been several internet and landline phone outages over the past week and a half. I hope I am not going to be billed the full amount and my bill will be reduced to compensate for the outages. One outage was substantial - Wed. afternoon until Sun. night. Your service is VERY unreliable and I hope you fix your problems SOON or I will be forced to find more reliable service.

  • GregP1's avatar
    GregP1
    Moderator
    5 months ago

    Hi,

    I apologize for the experience you have had. We'd be glad to help. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com. There, we can assist with your credit request as well.

    Greg