Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
2 years ago

Upgrade

Did essential get upgraded to 500 mbps?     Last night it was 250+.    I had a maintaince period from 12 to 6am and a note about an upgrade.    My account still says 250.

  • Becky's avatar
    Becky
    2 years ago
    Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator
  • Becky's avatar
    Becky
    Moderator
    2 years ago
    Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator
    • JeffinLouisiana's avatar
      JeffinLouisiana
      Contributor
      2 years ago

      Do my upstream power levels look to high to you?  They used to stay around 45 dbmv but over the past 3 weeks have been going up.

      Channel Channel ID Lock Status US Channel Type Frequency Width Power
      1 1 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 52.0 dBmV
      2 2 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 53.0 dBmV
      3 3 Locked SC-QAM Upstream 24000000 Hz 6400000 Hz 51.0 dBmV
      4 4 Locked SC-QAM Upstream 17600000 Hz 6400000 Hz 51.0 dBmV



      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        Do you have any splitters in the house? Looks like noise on the upstream. Have you noticed your upstream frequency has changed since seeing the higher power level?

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      becky Can you comment on the recent upgrade to Preferred 500/50Mbps in some areas? I hear the service won't be called Preferred anymore?

      • Becky's avatar
        Becky
        Moderator
        2 years ago
        Howdy WMO, I haven't heard anything about changes to the Preferred Internet tier. You might be referring to the high-split trials we're running. High-splits will allow us to offer higher upload speeds. -Becky, Cox Support Forums Moderator
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago
    I had a maintaince period from 12 to 6am and a note about an upgrade

    What note? Not according to here. You need Ultimate for 500Mbps.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    It reads like a system upgrade or maintenance.  Did the note instruct to reboot your modem?  If you were getting 250+, it could have been "excess capacity."  Meaning, if Cox can afford it, Cox will "widen" your connection.

    • JeffinLouisiana's avatar
      JeffinLouisiana
      Contributor
      2 years ago

      Yeah,  not many people seem to know about it,   Must be a local thing.  I have no complaints though.   Here is a speed test.  I feel that there was also CMTS or node work going on in my area.  Speeds were all over the place for a few days.   Upstream power levels are a little higher than they used to be.  No upstream OFDM yet though.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        2 years ago

        Yes, excess capacity would be a local increase.  You're on the 250 plan?  Enjoy!

  • HelenInKansas's avatar
    HelenInKansas
    New Contributor II
    2 years ago

    I got the 500 Mbps upgrade on Saturday morning, but upload is still at 10-11 Mbps. My account still says Cox Preferred 250. 

    • LisaH's avatar
      LisaH
      Moderator
      2 years ago
      Hi HelenInKansas. I will be glad to help you get this fixed. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago

        Lisa, how exactly would you fix someone getting FASTER then advertised speed?

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 years ago

      No clue, my friends in CAG doesn't have any info on that either. 

  • bigd9834's avatar
    bigd9834
    New Contributor II
    2 years ago

    Yeah i am on the preferred tier 250/10 and now getting 500/50 here in Phoenix in 85017 zip