Forum Discussion

Milky's avatar
Milky
New Contributor
5 years ago

Upgraded to GIGABLAST. Disconnection, slow speeds, packet loss problems.

Hello, I upgraded to GIGABLAST and the Panoramic Modem/Router wasn't pulling speeds above 200-250mbps. Oftentimes it was within 20-45mbps range both wireless and wired with a CAT 6 cable. I was tol...
connection loss
firmware
firmware update
Gigablast
packet loss slow internet
Bardoon's avatar
Bardoon
New Contributor II

I've had the same issues...barely touching 300 Mbps down on Gigablast after two tech visits and I have brand new NETGEAR modem/router, new coax cables, and new CAT7/8 ethernet cables.  Did a speedtest right in front of a tech with a plug from his meter to my laptop and back again and both showed dramatically different speeds (their meters aren't like normal "customer" devices).

We also did a Panoamic COX modem swap and the speeds on there were poor.

I think the NODEs/Cox infrastructure is overwhelmed...they just don't want to tell you that.

CrystalS's avatar
CrystalS
Former Moderator
5 years ago
Hello Bardoon,

This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal
Cox Support Forum Moderator