Forum Discussion

flambeau's avatar
flambeau
New Contributor
7 days ago

Upload fine at night, disaster during the day

For about a week now, my upload speeds have been absolutely terrible during the daytime.

 

I am a twitch affiliate and stream to twitch everyday. Recently, my OBS is showing my bitrate jump all around, I'm losing ridiculous amounts of frames due to network.. the thing is everything seems to work fine at night. But during the day, I can't keep my upload bitrate past 2-3mb, which won't cut it. I have been streaming just fine until a week or so ago when this started happening. There has been 2 major opportunities I had to miss because my stream would not be stable. It's not my hardware because it does work fine at night. I have unlimited data. Why on earth am I able to do this all night fine but all the sudden during the day time I lose my ability to keep a stable upload bitrate in OBS? 

 

I've contacted customer support so many times. It's always the same trained response from them: let me reset your modem. I've already done that myself, and it doesn't fix it. A tech will just say it's fine because my Internet appears to be working but my OBS logs clearly tell another story. And ookla for some weird reason is the only speed test that shows decent numbers, while cloudflare and others show drastically different metrics. 

packet loss
  • LatitiaS's avatar
    LatitiaS
    7 days ago

    Hi flambeau,

     I can certainly understand how frustrating intermittent problems can be. I work from home, so I understand the importance of having a reliable connection.  I agree resetting the modem is not always the answer, yet we want to help you find a resolution.  Can you please provide us with a few trace routes to the site tonight?  Be sure to send this data to us on Twitter at CoxHelp, on Facebook, or at cox.help@cox.com.  We also need your account details so that we may check your modem diagnostics.  

    We look forward to working with you. 

    Cox Support Forum Moderator 
     

  • LatitiaS's avatar
    LatitiaS
    Moderator
    7 days ago

    Hi flambeau,

     I can certainly understand how frustrating intermittent problems can be. I work from home, so I understand the importance of having a reliable connection.  I agree resetting the modem is not always the answer, yet we want to help you find a resolution.  Can you please provide us with a few trace routes to the site tonight?  Be sure to send this data to us on Twitter at CoxHelp, on Facebook, or at cox.help@cox.com.  We also need your account details so that we may check your modem diagnostics.  

    We look forward to working with you. 

    Cox Support Forum Moderator 
     

    • flambeau's avatar
      flambeau
      New Contributor
      6 days ago

      I went to go stream tonight and of course, my OBS bandwidth test failed miserably - meaning I won't be doing any streaming whatsoever. I performed some traceroutes that show I am being timed out @  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] . It's incredibly embarrassing to have this happen and have to explain to people that my network is too unstable and I can't stream. This has really put a damper on my recent mild success as a streamer on Twitch.

       

      Here is the first traceroute to live.twitch.tv:

      Tracing route to iah50.contribute.live-video.net [99.181.105.232]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2     9 ms    11 ms     8 ms  10.131.160.1 
  3    11 ms     8 ms     7 ms  100.122.142.188 
  4    11 ms    15 ms    22 ms  100.122.141.68 
  5    21 ms    19 ms    19 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Tracing route to iah50.contribute.live-video.net [99.181.105.241]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2    10 ms     8 ms     7 ms  10.131.160.1 
  3    10 ms     9 ms     9 ms  100.122.142.190 
  4    10 ms    51 ms     9 ms  100.122.141.70 
  5    20 ms    23 ms    17 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Tracing route to iah50.contribute.live-video.net [99.181.105.232]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2    12 ms     8 ms     7 ms  10.131.160.1 
  3    11 ms     8 ms     7 ms  100.122.142.188 
  4    18 ms    17 ms    24 ms  100.122.141.68 
  5    21 ms    23 ms    19 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

      It wouldn't allow me to attach the .txt file. I sent an e-mail message to cox.help@cox.net

      • flambeau's avatar
        flambeau
        New Contributor
        6 days ago

        My Modem is an SB6190 32x8 Docsis 3.0 modem, on the approved list of Go Even Faster (500 Mbps) 3.0 modems.

        I haven't had this issue until just recently. I went a long time without any problems whatsoever, and during certain time I have no issues with this modem. 

  • StephanieS's avatar
    StephanieS
    Moderator
    6 days ago

    flambeau  Please send this information via email to cox.help@cox.com and include your full name and address,  along with a link to this forums post.  Thanks!  

    • flambeau's avatar
      flambeau
      New Contributor
      6 days ago

      Sent. I replied with the additional information you stated above that I missed in the initial email. Thank you

  • flambeau's avatar
    flambeau
    New Contributor
    6 days ago

    So I upgraded to a DOCSIS 3.1 modem, ill keep updated to see if there are any issues and add new traceroutes if there are