Upload speeds dip around 3 PM.
Hello - I am beyond annoyed with Cox's service right now. For the past few days, my upload speeds have been dipping around 3 PM. This is a huge problem. With COVID I do everything online, school, tal...
Forum Discussion
Yesterday and today I have experienced the exact same thing. My upload goes from 0.1 Mbps to 0.5 Mbps. I work from home and these dips make it impossible to work with any files on our network. I pay for the 150 Mbps down, and "up to" 10 Mbps up, but I feel like it should be more than that.
I chatted with support earlier and they reset my modem (which I had already done) had me reset my router (which I had already done) had me connect directly to the modem with my laptop (which I had already done) and finished the chat by pushing me off to my equipment manufacturer (my modem is less than a year old).
What do I have to do to get an answer on this? Anyone have any luck?
- @RyanMaxwell
There appears to be an open ticket for ingress on the line it was opened on 2/5/21 once this has been resolved it resolve the issue. We currently don't have an ETR I apologize for any inconvenience this has caused.
Jonathan J
Cox Moderator The forum is filled with similar stories. No resolutions. I have exchanged emails with the cox. There was a cox technician on my road last week. Whatever he did made a significant improvement in upload speed. But the slow upload speeds returned two days ago. I explain this to the cox people and they respond, "There was some earlier trouble in the area that has since been cleared." So before they cleared that trouble in my area I had poor upload speed. After they "cleared" it I had great upload speed. And they want to send a technician to my house now with of course a $75 service charge if they have to enter my house. It's such a circle jerk the support service. The only option in my area is AT&T's slowest DSL. At this rate that may be a better option.
