im really thinking about suing cox if my girl loses her job over this nonsense that always seems to happen. we always have packet loss, it just gets worse sometimes. its been *** for years.
i always get told by techs its an outside issue. the ones who ** me tell me its my modem, and i just replaced it today at the cox store so I know that is **.
to my knowledge they have never replaced the local box hookup where the main tap goes.
gotta love monopolies.
I think it would help if you communicated with your neighbors through Facebook or Nextdoor or even in person. See if they are having the same problems. If so, then that saves you from having to troubleshoot your wiring. If not, can you explain how the coaxial gets from the street to the room the modem is in? Does your apartment have a room where all the coaxial come together?
there is a junction box attached to the apartment building where all the connections go. its cox equipment. the techs who come out just swap you to another port on it or something and tell you they fixed it. but im very much in the know that its just them being deceptive and not wanting to spend money to replace aged equipment. ive had techs come out here admit to a) some techs just lie b) some techs are too lazy to even look c) something is broken and nothing will get done about it so just accept it
Have the technicians been contractors or inhouse technicians? Usually you can tell by the way they dress and the truck that they drive. Either way, sounds like you might need to file an informal FCC complaint to get someone out there to look at the junction box. Try to have other people in the apartment complex file a complaint too. The more attention you bring to the matter, the faster it will get fixed. The frustrating part is there doesn't seem to be anything obviously wrong with your signal levels.
its been going on for years man, years. its a joke.
i used to do tier 2 for comcast and i could literally open up a map of the whole area and see everyones signals reported by every modem. so i know cox has the same ability since all they know how to do is mimic bigger better companies. comcast eventually took this function away because like most corporations, transparency is second to profit.
If you used to work Tier 2, I am sure you know how bad Tier 1 can be. The app you are talking about is called Edgehealth with Cox and very few Tier 2 reps. have access to it. You will need someone at the engineer level to look at that level.
