Forum Discussion
with ping plotter, you have to watch for packet loss in the cox hops, then look for packetloss on the very last hop. also check your upstream and downstream signals, Good Downstream power level are within -7 to +7 dBmV. Good upstream power levels are within 38-48 dBmV. if you dont know how to see that, go to 192.168.0.1 (if you are using a cox modem/router) not too sure how to do on an aftermarket router. Click "Connection" and go to "Cox Network" and scroll all the way down, and find Downstream and upstream power levels. and check if they are in those ranges.
Zurq...wealth of info...now my numbers of -8.9 to -13.8 and 48.4 to 50.4 are outside the ranges you posted, but you implied my power levels are running well....really? Do you know if there are better indicators on the Netgear main panel...mine said Good. My c6900 is my modem/router purchase. I don't understand 'bridge mode', and yes, it seems like a Cox prob since it only started recently down to about 4-6 upload. Also, 'qos' I'll take a look again in forum, seem to have seen this notation.
I will also take a look at task manager...that should be fun. As I said, pingplotter to the hop#6 to cox.com from my ip definitely shows %Ploss...If you have pingplotter or WinMPR, check the hops to cox.com. Also in the Cox speed test, try to go to OC server...you may be on the other side of the country so your numbers could be anything....especially if you are getting in 5's for upload.
I did a cmd ping -n 20 cox,com and got Zero %packet loss, but pinplotter, which checked the hops did find #6 loosing 30%... Curious
Update...did a taskmanager view of performance/ethernet and then engaged the cox speed test to my OC area...task mgr gave high of 248 while speed did 220+...but the upload had taskmgr 11.2 max, and cox speed test had around 6...good tool Zurq!
- Zurq6 years agoContributor II
I would try qos router change, modem change and make sure to take screenshots of everything, note the model numbers of modem/router present it to Cox and bug them till you get better results.
- KevinM26 years agoFormer ModeratorHi ekhawaii, the Tx and Rx levels appear to be outside of our preferred specifications, but I'm not seeing any power adjustments either or packet loss at this time. If you need any additional assistance, please feel free to reach out to us directly. We can also review the traceroutes/PingPlotters as well to determine if latency is taking place on the Cox network. -Kevin M. Cox Support Forum Moderator
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