Forum Discussion
Concerned_too
7 years agoNew Contributor
I have the same problem. About 50% of the time I am able to access my Cox webmail. I would like an answer from Cox and a fix to this problem. Instead of trying to sell me more of your product, can we fix what I have first?
- MacIsThe17 years agoNew Contributor III
Well said.
- CarolLM7 years agoFormer ModeratorHi there, a bit ago Cox updated their email server settings and it's necessary for all customers to update this information on each of their devices. I'm including a link to that information, https://bit.ly/2AtkAjE. In the upper right-hand corner, you'll want to change it to your location (i.e. city, state). I hope this helps. -Thanks, Carol
- MacIsThe17 years agoNew Contributor III
Looks like more jumping through hoops. Will this improve access? Doesn't say it will. If it is so important I'll wait for their "Last Chance" letter or e-mail.
I don't use an e-mail client other that Cox WebMail. I did correct my location in the form. One of the FAQ's said after Jan. 2018 you won't be able to send or receive e-mail anymore. This is May 2018 I believe.
Sheesh!
- CarolLM7 years agoFormer ModeratorHi, is this occurring with a User ID that wasn't in use? I'd like to research this more for you, will you please send a private Facebook, Twitter DM or email us at cox.help@cox.com and include a link to your conversational thread. We're available 24/7. -Thanks, Carol
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