Forum Discussion
Marking an email in the Spam folder as "Not spam" just moves that email to the Inbox. Future email received from that sender will continue to go to the Spam folder.
- John222212 months agoContributor II
Then what is the purpose of flagging a sender email as "Not Spam"? If subsequent emails from that sender will continue to go to spam folder?
- DRVEGAS12 months agoValued Contributor
Good question because I've got the same problem here 🤔
- CurtB12 months agoValued Contributor III
A former moderator reported 5 years ago:
"The spam filter settings are not specific to individual users. The marking of spam or not spam effectively counts as a vote and if enough votes are received the spam filters will consider treating the specified items as requested...."
That was for the previous Webmail platform, and I never saw any feedback that the process described actually worked. I haven't heard if that same process is used for this Webmail platform, but it's unlikely that it would be any more effective now than it was then.
Now that you know it doesn't do much, you can stop doing it.
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