Forum Discussion

iamkimchi's avatar
iamkimchi
New Contributor III
6 years ago

What internet speeds/package am I really on?

When I signed up, I signed up for the Preferred Package.  When I log on to my account, it says the "Preferred 150 Internet Service Up to 150 Mbps download" But when I go to the Cox Speed Test Page,...
  • KevinM2's avatar
    KevinM2
    6 years ago
    @iamkimchi Hello, can you please unplug the modem, wait ten seconds and plug it back in for me? After, would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?

    http://bit.ly/2VsdGbX

    Your modem levels look healthy now, and I'm not detecting any packet loss at this time. -Kevin M. Cox Support Forum Moderator
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

There is only 1 "Preferred" plan and Cox recently increased it from 100 to 150 Mbps.  It sounds like Cox didn't update the text on their Speed Test page.  It happens.

If you're measuring 120 Mbps, your channel is 150 Mbps.  You won't measure 150 Mbps due to network overhead.  120 Mbps is good.

  • iamkimchi's avatar
    iamkimchi
    New Contributor III
    6 years ago

    30Mbps overhead?  lol ok