I believe I understand and I apologize for the confusion. The CoxWIfi network is not your personal network, rather it is a hotspot available to those with no other option to connect and are within range. If you do not see "CoxWifi" listed as an SSID on the list of available networks, then you are either outside of the range of that network or the laptop cannot see it. If you receive the error "Cannot connect to this network" when you try to join, your laptop is likely trying to make a secure connection. The initial connection to CoxWIfi is open and does not require a credential. If your laptop allows the connection, then you will open a browser window and see a portal where you are to log in using your Cox credentials. I hope this helps explain.