Forum Discussion

MickeyCT's avatar
MickeyCT
New Contributor
3 years ago

Whitelist servers

I use iFit application on a tablet connected to my Nordictrack treadmill.  It's recently had some problems with syncing and while troubleshooting and problem solving online with their tech support they said to check my router to make sure some servers are whitelisted.  I can't figure out how to do that through wifi.cox.net nor through my Panoramic wifi router. 

Here's specifically what they said:

Please check your router settings and ensure the following servers are whitelisted:

• google.com (http://google.com)

• gateway.ifit.com (http://gateway.ifit.com)

• ifit-wolf.s3-cdn.ifit.com (http://ifit-wolf.s3-cdn.ifit.com)

• cdn.ifit.com (http://cdn.ifit.com)

• app.launchdarkly.com (http://app.launchdarkly.com)

So how can I do this?

Mickey

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    3 years ago
    Hi, MickeyCT. Your router may have an option to "whitelist" specific domains; however, that is not common. These sites all appear to be accessible through the Cox residential network (though ifit-wolf.s3-cdn.ifit.com appears to be loading a form). If iFit support is not helpful, we have a service called Cox Complete Care that may be able to assist you. For more information regarding that service, please visit http://bit.ly/2fN1nnQ.

    Chris J.

    Forum moderator
    • MickeyCT's avatar
      MickeyCT
      New Contributor
      3 years ago

      Thank you, Chris.  I'll proceed with my troubleshooting and problem solving the iFit issues without whitelisting since all the sites seem available and hope for the best.