It’s not my modem. It’s not my cables. It’s not how far it is from the source. It’s not the connection of the cables. I have already gotten a new modem (twice in the last month) from the Cox store. The cables have all be redone. I have to unplug and replug the modem every night after 7pm CST. Then again around 10pm CST. We pay for the fastest internet available. Enough already. When will Cox finally put in fiber cables in our area?
What model modem? Have you checked the logs and signal levels?
As for fiber in your area, you already have it. That is how hybrid fiber/coaxial(HFC) works. If you mean FTTP, I have no idea. Have you googled it? You didn't say where you are from, so how could anyone know?
The latest model they make since I just got it 3 weeks ago. The logs are showing all the outages we experience. The signal to our devices always shows as strong when the speed of the modem is nonexistent. Many times the modem just goes to a red light. The app shows “no outages” in our area, but alas..we have an outage. I’m in the 73160 area code. I don’t think our neighborhood has the latest fiber (FTTP, whatever it is) yet and when the traffic hits at night, boom, internet gone. Something along the lines is insufficient and it’s not on my end. There’s nowhere to report an outage or complain, so here I am. I want Cox to know they have a problem that should be addressed. Who knows who reads these things.
So you have a Panoramic gateway? I was confused by you calling it a modem.
Is it just wifi affected or wired devices too? If both, does the light change on the top when the problem happens? If so, try posting the signal levels. Go to 192.168.0.1 > user;admin password;password > Connection > Cox Network > Scroll down and look for your downstream and upstream levels. Downstream should be between -5 and +5dB or as close to 0 as possible. SNR should be above 36. Upstream should be below 50.
I can see congestion causing your speed to drop, but it shouldn't disconnect your internet all together. I think that is some other problem. If your signal levels are low, how does the coax get from the street to the room the gateway/modem is in?
