Forum Discussion

tachyon99's avatar
tachyon99
New Contributor
5 years ago

Wifi Issues

My wifi has been crawling at 3Mbps download even though I pay $89/month for 150Mbps!

 

I get this strange message saying 

 

"It looks like you are using a modem that is not compatible with My WiFi. My WiFi is included when you rent a WiFi Modem from Cox. Upgrade Now."

 

The cable modem is something you guys installed for me when I got the service so why is it NOT compatible??

Does this mean you guys installed an old modem?  It was working fine until about a month ago. I have my own router.

 

How do I fix this problem?

 

Thanks!

 

  • tachyon99's avatar
    tachyon99
    New Contributor
    5 years ago

    BTW, the cable modem that I bought from Cox when they install my internet service is:

    Surfboard Modem Arris Model SB6141 which is a DOCSIS 3.0 Cable modem and support speeds up to 343Mbps. Which is more than my plan of 150Mps. 

    So, I'm not sure why I'm getting that message :"It looks like you are using a modem that is not compatible with My WiFi. My WiFi is included when you rent a WiFi Modem from Cox. Upgrade Now."

    Please advise. Thanks!

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      5 years ago
      @Tachyon99

      We have replied to the email you sent awaiting your reply.

      Jonathan J
      Cox Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    I had always assumed you had to rent a Panoramic WiFi & DOCSIS for the MyWiFi app.  Do you have your own wireless router?  If so, was the MyWiFI app previously working for you?

    I think it's just a "pressure campaign" for customers to rent more stuff from Cox.  Do you need the MyWiFi app?  If so, why?

    If you have the 150 Mbps plan (I do), a DOCSIS 3.0 is fine.

    • tachyon99's avatar
      tachyon99
      New Contributor
      5 years ago

      Bruce,

      OH!!! So that message doesn't mean anything? Geez. I thought something was wrong. I have my own wifi router and DO NOT plan to use MyWiFi app.

      thanks!

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        I understand your problem is low bandwidth, but I wouldn't rely on a Cox app (marketing) for the solution.

        How do you measure 3 Mbps download speed?

        Also, what are the conditions (steady or flashing) and colors of the RECEIVE and LINK lights?