Forum Discussion

Onemoretime's avatar
Onemoretime
New Contributor
9 months ago

Worth it?

Hi,

I'm in the process of moving into a new apartment. I have Verizon FiOS and have been okay with it.

The apartment I'm moving into has a cox pre-installed gateway so I activated an account rather then deal with the hassle of getting everything set up with Verizon.

So far I've spent 8 hours on chat with a live agent before they told me they would need to charge an additional $100 to have a tech show up and fix the modem which apparently doesn't work. When they were going to schedule a tech, they just stopped responding twice.

Is this normal with cox internet? I'm ready to cancel, get a refund and just deal with moving my Verizon account instead.

  • vsayago17's avatar
    vsayago17
    New Contributor
    9 months ago

    Quit cox and switch. 

    Why?

    They are not the great company they once were. Thei customer service  and technical support will not provide real solutions once you start having speed issues....basically you pay for a specific plan, only get about 30 mb/s regardless of the plan you pay for, then cox basically tells u to stick it in the nicest way as possible and you continue to get ripped off by a paying for somethkng you are not getting. 

    True story...read the theads and reviews online...more people continue to have speed problems and cox does nothing.

    • nestorb98's avatar
      nestorb98
      New Contributor
      2 months ago

      I'm right behind you. And I'll pass the word.

  • nestorb98's avatar
    nestorb98
    New Contributor
    2 months ago

    $49.95 a month for over a year...two months ago jump to $109.00 a month, I wonder how many saw the same jump, now is $109.00 for two consecutive months...can anyone explain this??? Feels like I'm in the middle of a swindle.

    Unfortunately Verizon is not in our neighborhood...any ideas???

    • GregP1's avatar
      GregP1
      Moderator
      2 months ago

      Hi Nestorb98, 

      Our Cox forums are available for our customers can discuss the technological aspects of our service and get help with our products. we will be glad to assist you one-on-one and discuss your billing concerns please reach out to us privately our email address is cox.help@cox.com please include your name, full street address, and a link to your forum message. 

      Greg

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    9 months ago

    Why would you go with cable if you have the option for fiber? Seems like a no-brainer to me. Are the prices the same?

  • JuanC's avatar
    JuanC
    Moderator
    9 months ago

    Hello Onemoretime. I'm sorry to hear of your experience. Please email us at cox.help@cox.com and we can assist you in this matter. 

     

    Cox Forum Moderator

    Juan

  • ProTruckDriver's avatar
    ProTruckDriver
    New Contributor
    9 months ago

    Do yourself a favor, keep Verizon FiOS. I had Verizon in our home for about 15 years, never had a problem. We moved into a Retirement Complex three years ago and they only have Cox Internet, TV and Phone. The last three years have been a nightmare with Cox.

    • LatitiaS's avatar
      LatitiaS
      Moderator
      9 months ago

      Hi ProTruckDriver,

       

      We want nothing more than for you to enjoy your services.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or by email at cox.help@cox.com.  Please include your full name, complete street address and details of your concern in your message.

       

      Cox Forum Support Moderator