Forum Discussion

mombo's avatar
mombo
New Contributor II
4 years ago

Zombie email!

Deleting Email is very time consuming on mobile devices. What is worse is that deleted email whether in webmail, iPad, iPhone, returns to the in box a day later. I see forum posts on this same topic that are 9 years old and the problem still hasn’t been addressed. 

deleted email
devices
email
Frustration
No Help
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Are your devices configured for POP or IMAP?

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello Mombo,

    It would all depend on the settings on each individual device. If you are deleting emails on a device that is set up as POP3, it will delete the email off of the device but not the server. So when you look on a device that is set up as IMAP or the webmail website you will still see the email. This can make it look like the emails are reappearing over and over.

    This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago
      If you are deleting emails on a device that is set up as POP3, it will delete the email off of the device but not the server.

      You mean "IMAP."  POP would remove from server.