Customer service re: landline

When all those avenues are done to attempt to restore the internet for over a week wasn't working & let me tell you, when you work from home and this happens and all you get is the same answers or some bogus answers that lead to absolutely No help, left feeling like y'all valued taking a payment each month without fail but wasn't to convincing in giving a customer actual resolve in any form. Y'all had no issues with taking my family's money for our monthly payment and still we didn't have Internet for 2 days after y'all took payment. We subscribe to several of the Streaming Apps and they all get paid about a week before y'all's payment is due, so there we were, nearly $80 paid for streaming Apps, a week with no way to watch them, no way to work from home, seven though that's the main reason why I signed up with y'all. So basically i paid over $100 for just 75% of what i normally get. Fair right? Maybe when this happens y'all should wait to take a payment, it's not like we would be getting free Internet.