Customer service re: landline
I have spent 3 days and over 9 hours attempting to have my phone work. For over a week no dial tone. subsequently (after 2 hours) the phone did have a dial tone. the next day I tried to call my ho...
Forum Discussion
We recently went through over a week of No Internet service and I work from home 4 days a week, luckily my boss has Cox Internet and was experiencing the exact same issue as I was, I called, spoke with an online agent several times, emailed them, they kept changing their story as to what was going on, but each time I spoke with someone they very quickly reminded me that my Bill was due in X days and remember I can pay my Bill online for a more convenient transaction, but they weren't worried to much about me missing work due to their issues, or fixing my issues or the 30+ people near me having exact same issues, they did give me a very small amount off my Bill to make up for the week of work I missed totally evens out. Gotta say though the 2 different agents that told me ALL Internet providers were down and experiencing the exact same problems was a riot, my neighbor right next to our house has AT&T and perfect connection, T-Mobile and the rest of the providers all were doing just fine, no problems whatsoever.
djmh67401
I'm sorry to hear your internet service was impacted for over a week. I work from home too, so I know how stressful this could be. I apologize for the experience you had when trying to get help. While we are unable to compensate you for lost wages, we can certainly pro-rate your bill for time without service. Prorates are calculated automatically by our billing software based on your monthly rate. To explain, your rate is divided by 30 then multiplied by the number of impacted days. If you need help or want to share any additional feedback please email cox.help@cox.com.
