Forum Discussion

Twit's avatar
Twit
New Contributor
6 years ago

I can hear them, but they can't hear me

Since last week, when I call someone, I can hear them, but they can't hear me. Previously, everything was working fine.

Have already had 2 chat sessions and rebooted/reset the modem with no luck.

Anyone else have this problem? Potential solution? 

  • MariaL's avatar
    MariaL
    Moderator
    6 years ago
    Hi Twit,

    Thanks for reaching out to us through Cox Forums. We can certainly investigate this issue. I understand that we’ve reset the modem, have you connected your phone directly into the back of the modem to test the line? If there is still an issue with being heard with a direct connection to the modem, we may need to schedule a technician to further investigate the issue.

    Maria L.
    Cox Support Forum Moderator
    • Twit's avatar
      Twit
      New Contributor
      6 years ago

      The phone is connected directly to the back of the modem. Is there another way it can be connected?

      • Allan's avatar
        Allan
        Moderator
        6 years ago
        @Twit. We can certainly look into this ongoing phone issue for you. Please send us an email to cox.help@cox.com so we can help. Thanks. Allan - Cox Support Forums Moderator
    • user123's avatar
      user123
      New Contributor
      6 years ago

      I have had the same issues....and its unpredictible....sometime its fine some other times happens all the time....happens on local calls as well but seems to happen more on calls to canada.  It usually happens after 5 or 10 minutes of a conversation.i cant do this anymore and very frustrating as i work from home  and need to use the phone for meetings. I have called cox and been troubleshooting on the phone but no solution! Its very very anoying and i am about to drop my landline as my cell phone is more dependable.

      • user123's avatar
        user123
        New Contributor
        6 years ago

        i neglected to say that this has been happening for several call and have complained multiple times and no solution. I want a technician to come and test my line and resolve the issue but i have been told until they experience this on the phone with me, that they cant send anyone! This is ridiculeous!