Forum Discussion

The_Cats's avatar
The_Cats
New Contributor
6 years ago

Voice Tools - History - Outbound calls No CallerID, just phone number after mid June 2019

Have talked to several Reps and all say this was a "Feature Change" that happened mid june when new Voice tools add NoMORobo functionally.

When I view my History, prior to mid June - All of my outbound calls still show CallerID data and after mid June only the Phone number. When I view the Voice Tools via Cox Connect App they show the phone number and "unknown" under it.

I feel this is a "Programming" error and NOT a "New Feature". Where is the documentation?

Please restore this functionally.

  • ekhawaii's avatar
    ekhawaii
    Contributor
    6 years ago

    TheCats....I like the VoiceTools, phone History for the information it provides.  You need to wade thru the different presentations.  I notice that incoming calls do show a CallerID indicator IF the caller chooses to send out and not block, like businesses or pharmacy.  However, calls I make, if they are not in my VoiceTools Address Book, will just show the number and not my choice name.  Maybe you need to add more frequent names into your VoiceTool(VT) address book.

    This VT area is different than the phones answering address book.  And, the infor here could also be different than the phones CallerID feature.  It came to my notice that COX has a internal answering machine that is different than the phones answering machine.  You will see Voice Mail in the History.  I feel this is triggered when you might be talking on the phone and someone calls....if the number of ring pickup on the Cox mail is greater than that set on the phones mail pickup, a message could be left there.  I wondered why I had an occasional Cox Voice mail....checking my History showed I was on the phone talking.  Just curious!