Forum Discussion

uconnjay1's avatar
uconnjay1
New Contributor
6 years ago

Anyone else lose cable with the software update cox pushed last night? Keeps booting and powering on then off. Says bad image file. Then reboots again and again

Software update they did last night causing my cable to continuously reboot for last 12 hours over and over
contour
software
tv box
  • GregP1's avatar
    GregP1
    6 years ago
    Hi Red Ruby,

    I am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post.

    Greg P
    Cox Social Media Support Specialist
MariaL's avatar
MariaL
Moderator
Hi Uconnjay1,

It appears you have a service appointment scheduled to address this issue. Feel free to reach out if you need support after your tech visit.

Maria L.
Cox Support Forum Moderator
uconnjay1's avatar
uconnjay1
New Contributor
6 years ago

Yeah. Its software problem YOU pushed out.   a technician wont be able to do anything either until you fix YOUR corrupt software

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    I didn't mean the software is corrupt but the process got corrupt.  Anything could have corrupted the process.  Restart the process by either reboot, reset or reprovision.