Forum Discussion

Oceanside_Plant's avatar
Oceanside_Plant
New Contributor
3 years ago

Channel Programming Gone

All channels are now showing this splash screen: ”Your HD programming is still available. To access:  Tune to the corresponding 1,2 or 3-digit channel.” (etc.) I’m using a TiVo with cox supplied ...
Becky's avatar
Becky
Moderator
3 years ago
Hi Oceanside, when you restarted the TiVo, did the TiVo complete a channel scan? If no, please run the TiVo Guided Setup so the new channel map is acquired. -Becky, Cox Support Forums Moderator
  • SPL's avatar
    SPL
    New Contributor
    3 years ago

    I replaced my TIVO Bolt with a Tivo Edge today and got the same exact message.  I did a factory reset of the Edge and ran through the guided set up.  Same problem.  I can access the SD channels but not the HD

    • treknvw's avatar
      treknvw
      New Contributor
      3 years ago

      @SPL, unless TiVo has received the updated program guide from Cox, it will not show up on the TiVo box, even after going through their guided setup. 

  • Oceanside_Plant's avatar
    Oceanside_Plant
    New Contributor
    3 years ago

    Ah!  I hadn’t realized that Cox had made the formally “low def” channels HI Def!  I should have read the information more carefully!  I’ve made the required adjustments, and all is well now… thanks!

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      3 years ago
      @Oceanside Plantman

      Most welcome please let us know if you have further concerns.


      Jonathan J
      Cox Moderator
    • hfish1212's avatar
      hfish1212
      New Contributor
      3 years ago

      Tivo guide for HD cox channels in Oceanside is still NOT correct. Some channels, like 8, do not list the same shows that where on 1008. Also, lower number channels still state they are SD when they are HD. Is this issue going to be corrected as I am missing recording of shows. 

      • LisaH's avatar
        LisaH
        Moderator
        3 years ago
        Hi Hfish1212. As we are running dual channel numbers any longer, you will need to restart your TIVO and complete a channel scan in order for it to update. If you continue to have issues, please send an email using cox.help@cox.com and we will be glad to help. Thanks, Lisa, Cox Support Forums Moderator.
    • treknvw's avatar
      treknvw
      New Contributor
      3 years ago

      @eanside, they just did the same thing in the Las Vegas area. I too use their cablecard with with my TiVo boxes. What Cox is not telling you is that by removing the dedicated HD channels, they are now broadcasting ALL channels at 720p! This is a big downgrade. I would have thought they did this to increase bandwidth and maybe even go to 4K on some channels but, apparently, I was wrong!