Forum Discussion

coxprblms's avatar
coxprblms
New Contributor III
7 years ago

Constantly have to reboot DVR

I just signed up with Cox and I've had nothing but problems with my DVR. I've had it replaced once. At first my DVR was wiping out all of my recordings. That has since been resolved with the replacement. I've been having the following problems lately:

1. Recordings being corrupt and not being able to watch them

2. Recording a currently airing show, click the record button, click confirm but it doesnt actually record the show

3. Cancelling series but it continues to record them

4. different rooms show different recordings

5. The most frustrating is sports shows. A football game that is airing for 3.5 hours on the guide records for up to 5 hours which causes conflicts with other recordings

Cox's only response is to reboot the DVR. So to use Cox cable I have to reboot the DVR twice a day?

contour
COXFail
DVR
  • coxprblms's avatar
    coxprblms
    New Contributor III
    7 years ago

    Just had to reboot again. The remote stopped working. Is Cox hardware absolute trash? This is amateur hour

  • coxprblms's avatar
    coxprblms
    New Contributor III
    7 years ago

    Update: I rebooted and now the remote works! So happy. However, earlier I had enabled closed caption because I couldn't hear the announcers on the Seattle game because the crowd was so loud. Now, the closed caption words have moved from the top of the screen to the bottom of the screen and now cover up the contour menu when I enter it. The pain continues.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Coxprblms, the Contour 2 DVR will auto-pad recordings of live sporting events, but I've not heard of the DVR auto-padding by 2 hours. That is a bit excessive, and I see how that might interfere with other scheduled recordings. It appears that a video specialist attempted to reach you last week to further troubleshoot this issue. I let them know that you are still experiencing problems with DVR functionality, so you should get a call this evening or tomorrow evening. -Becky, Cox Support Forums Moderator
    • dafpolice48's avatar
      dafpolice48
      New Contributor
      7 years ago

      I had the same problem, I change modem to the panoramic one the DVR works a lot better, but now my alarm goes off in the middle of he night.