Forum Discussion

Einstein88's avatar
Einstein88
New Contributor
2 years ago

Contour not updating

Good morning! I've noticed that Contour is no longer updating every morning around 4 a.m. The last time I noticed it updating was Wednesday, August 16. Here, in the Virginia Beach area where I live, ...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
(Poke around the settings menu.)

I couldn't find any documentation on how to update firmware on the boxes. Can you provide instructions?

BTW, welcome to the forum. ðŸ™‚

TrevorLaneRay's avatar
TrevorLaneRay
New Contributor
2 years ago

Heh, thanks.

  1. Fire up the Settings menu via the gear icon that appears at the far right of the top row when you press the "Contour" button on the remote.
  2. Scroll down to the Settings menu item labeled "Help," and open it.
  3. In the Help menu, you should see four squares at the top labeled "Restart," "System Refresh," "Remote Setup," and "Reset Netflix." Open the one labeled "System Refresh."
  4. Once the System Refresh prompt is displayed, click "Refresh Now."
  5. Grab a snack.
  6. Once the system comes back up, and is ready to use, it should have the latest firmware. (Part of that process of refreshing is to poll online servers for the latest available firmware, and if newer, download it, and install it.)

Good luck, and godspeed. ^u^

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Interesting. Did not know a refresh did firmware updates. I found this document outlining the process.

    • Einstein88's avatar
      Einstein88
      New Contributor
      2 years ago

      Thank you for your replies. In my original post I neglected to list the steps that I had taken to correct the problem. I had already done the suggestions that you gave me.

      I turned it on this morning and EUREKA some of the shows are listed OnDemand. I have no idea what the problem was but I'm grateful for your help.

      Again, I appreciate your responses and have a good Thursday!