Forum Discussion

martinh's avatar
martinh
New Contributor III
4 years ago

Cox Tulsa - all channels except local have disappeared on my Silicon dust HD Homerun,

 I am NOT attempting to record things, just to watch TV on my PC using the HD Homerun viewing app, something which worked fine until Cox started the upgrade from MPEG 2 the the new format .  I've rea...
DRM
homerun
Missing Channels
CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello Martin, to resolve the issue please do a channel scan and make sure that it is MPEG4 compatible. If you continue to have issues unplug and plug the cable card back into the Tuning Adapter. If that does not work. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.

Crystal S.
Cox Support Forum Moderator
  • martinh's avatar
    martinh
    New Contributor III
    4 years ago

    Thanks Crystal.  I did a rescan and also reset everything.  I can still only get my local channels.  I noticed after the rescan that all channels except the locals are now labeled "DRM," which they weren't before the codec change.  Cox appear to have changed all the channel flags when it converted the streams from Mpeg 2 to whatever it is now. As I understand it,  the HD homerun viewing app is DRM compliant, so it should allow me to view the channels even if the flag to stop recording is set. .  This has apparently  happened to a lot of HD homerun users during the conversion.

    forum.silicondust.com/.../viewtopic.php

  • martinh's avatar
    martinh
    New Contributor III
    4 years ago

    I have left a detailed description at cox.help@cox.com.  I'll wait for a response.