Customer Loyalty
I have been a COX customer for 20 years and my bill just keeps getting larger. I retired and have dropped phone, other equipment and eliminated HOB & Showtime to reduce my bill.I recently called to ...
Forum Discussion
I agree! I dropped tv years ago because I too am retired. I kept Internet & phone but service & loyalty to old customers has gone downhill. I've been a Cox customer for over 30 years & prices have just gone out of reach. I'm now looking around at other providers because of price & ongoing problems with my phone package. If they lose all their loyal customers I don't think they'll get enough new ones to make up the difference.
- Hi, I am so sorry to hear that you had to drop your TV services with us and that you are looking for another provider for your phone services. I can help troubleshoot phone issues. Feel free to email us at cox.help@cox.com with your account information and a description of the issue you need assistance with. -Mike
