Customer service CALL routed to TEXT MESSAGE
I'm a new Cox customer but, to be honest, the quality of service I've received from support so far has been abysmal. I tried asking a question about my bill last week and the non-answer I received w...
Forum Discussion
Hi Mjmcmahon67,
Customer Service is very important to us and I am terribly sorry to learn of your experience. We have multiple outlets for assistance via telephone, chat, social media, email, retail store or telephone support. Chat is optional, perhaps she unknowingly selected to continue the correspondence via chat. I cannot be certain without reviewing the account details.
The last thing we would want is to lose a loyal customer. Please feel free to email us at cox.help@cox.com or social media and my team would be more than happy to assist 24/7.
Respectfully,
Latitia
Cox Support Forums Moderator -Latitia
Customer Service is very important to us and I am terribly sorry to learn of your experience. We have multiple outlets for assistance via telephone, chat, social media, email, retail store or telephone support. Chat is optional, perhaps she unknowingly selected to continue the correspondence via chat. I cannot be certain without reviewing the account details.
The last thing we would want is to lose a loyal customer. Please feel free to email us at cox.help@cox.com or social media and my team would be more than happy to assist 24/7.
Respectfully,
Latitia
Cox Support Forums Moderator -Latitia
