DVR Contour Playback Issues
On playback why do my TV shows stop playing mid way and/or not playback at all by giving me an error message?
I have a Cisco 4742HDC Client and Cisco 9865HDC Host.
I have reset box boxes.
Thank...
Forum Discussion
Ted,
I have had that same problem occur about once or twice a month for the last 6 months or so. It occurrs when I try to playback a show recorded the night before. The error title is "DVR Network Unavailable" for some reason. The message says to call an 866 number and reference 2.1.2.7 when calling. I called today but Cox support had no suggestions.
John OC Calif, the 2.1.2.7 error is often resolved by sending a signal to the DVR to refresh the entitlements. Would you like me to send such a signal to your DVR? It will interrupt watching/recording programs for a few moments while the DVR reboots. -Becky, Cox Support Forums Moderator
I have rebooted the DVR; does a reboot refresh the entitlements? I only have this problem once or twice a month and do not have a problem today so I see no need for what you suggest. I have deleted the recorded program that played for 10 minutes before the error occurred from two days ago. Next time the problem occurs I will make a request for that signal to be sent.
- Sounds like a plan, John! -Becky, Cox Support Forums Moderator
