Forum Discussion

Carnival's avatar
Carnival
New Contributor II
3 years ago

DVR recordings breaking up.

Contour DVR recordings pixalate and the picture completely breaks up with loss of audio for 2-3 minutes.  This only happens on recordings, not regular programming.  It happens on different channels / programs / and is sporadic; not every recording.  HELP!!

  • MaryF's avatar
    MaryF
    Former Moderator
    3 years ago
    Hello Carnival,

    We'd be glad to look into your issue. Could you send us an email to cox.help@cox.com with your full name, account holder's name, street address, and details of your issue or a link to your forum post?

    Mary
    Cox Support Forums Moderator
    • rjones174's avatar
      rjones174
      New Contributor
      3 years ago

      Mary, As I am having this same sporadic pixilation and audio problem on my Tivo, it would seem that the problem is not with our DVRs, but with the COX signals. As many people have this same problem, please reply to this problem on this forum.

      • MichaelJ's avatar
        MichaelJ
        Moderator
        3 years ago
        Hello rjones174,

        To effectively troubleshoot the issue we would need your account information. Please send us an email to cox.help@cox.com with your full name, the account holder's name, full address, and a link to your forum post.

        Thank you,
        Mike J
        Cox Support Forums Moderator