DVR Recordings Playback
Has the issue with the playback of the DVR recordings being choppy, pausing and skipping been fixed? This has been a problem on both of our Contour for about 3 months. We have had the boxes replace...
Forum Discussion
I've been having the same issue a tech came out yesterday and said the issue should be fixed. I recorded 2 shows last night still the same issue. I reset both boxes today, still having the same issues.
Hi CCarter,
We can investigate this issue for you; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com with this post, your full name, complete address, and the answer to the following questions:
• Title of program/show you’re having issues with
• Season and Episode of program/show
• Receiver serial number
• Error Code or symptom you’re experiencing
• Make sure to check DVR capacity/priority settings
Maria L.
Cox Support Forum Moderator
We can investigate this issue for you; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com with this post, your full name, complete address, and the answer to the following questions:
• Title of program/show you’re having issues with
• Season and Episode of program/show
• Receiver serial number
• Error Code or symptom you’re experiencing
• Make sure to check DVR capacity/priority settings
Maria L.
Cox Support Forum Moderator
