Error Codes!!
I keep getting error code XRE-03056 on a lot of channels when changing to them. It says to try again later then returns to whatever channel I was on. This has been going on for awhile and have tried ...
Forum Discussion
Mouth is correct about the signal and returning to a previously-watched channel is how Contour is programmed to handle inferior signals.
You can test this by tuning to a premium channel you're not subscribed to and let it churn for a bit. Eventually, Contour will default to your previous channel.
Thank you! Appreciate you taking the time to respond. Funny you said it might mysteriously resolve itself - it did at one point but now it’s back and seems worse with more channels not being available.
- Hi Lizleighton321, allow me a moment to clarify the service call fee. You will not pay a service call fee for issues related to Cox equipment or signal delivery. Since normal troubleshooting hasn't resolved the XRE-03056, I suggest we schedule a service call. The XRE-03056 is likely an RF error related to a signal issue. If you'd like my team to schedule a service call for you, please email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
