Forum Discussion

Mccallumsj's avatar
Mccallumsj
New Contributor
22 days ago

Long time member

Over 20 years with Cox and the last 12 months have been a continual PIA. No service, partial service, intermediate service, frozen picture service, garbled sound service…..need I go on. For over 10 hours straight today my App tells me there is no problem in my area…Just wish my TV could get that message. I’ve resorted to listening my old radio, lol. Unable to reach a human contact, ridiculous App for attempting contact with appropriate people, few scattered land offices for personal contact etc. why do I continue using Cox? The lesser of only three choices in my area. 

  • Mccallumsj's avatar
    Mccallumsj
    New Contributor
    22 days ago

    update: the code given on TV notice of no service is M.3.1.4

    • SharielH's avatar
      SharielH
      Moderator
      21 days ago

      Mccallumsj, I am sorry this has been your experience. We'd like to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and a link to this forum for assistance. 

  • CurtB's avatar
    CurtB
    Valued Contributor III
    21 days ago

    Poor TV service could be caused by a poor signal.  Have you ever contacted Cox to request a tech visit to have it checked?

  • CurtB's avatar
    CurtB
    Valued Contributor III
    21 days ago

    If you have a mini box, try performing a channel scan.   Also, they have an issue with overheating so you could try leaving it unplugged overnight.  That sometimes helps.