Forum Discussion
This is happening to me as well. Interesting point on it only happening when the program is still recording. That might be true. It just occurred now and that was the case.
I didn’t realize either but a five hour golf recording was driving me crazy with the jumps back to the beginning. I just stopped the recording and kept watching and can’t get it to jump. Appreciate the insight but I don’t think this is getting fixed any time soon. A big problem for me since I watch a ton of sports on dvr after they start and before they end.
- ChrisJ22 years agoModeratorHi, Sooner1780. I'm sure that frustrating for you. We'd like the opportunity to help you get this fixed. Please email this to us at cox.help@cox.com. We'd be glad to look into this for you. Chris J Cox Moderator
- RnDCarpenter2 years agoNew Contributor
Hi, this seems to happen to a lot of people. What is the most common fix? Do we need to get a new box? Resets don't seem to be the fix. Thank you. I happen to be one of those people with the issue.
- ChrisJ22 years agoModeratorHi, RnDCarpenter. I'm so sorry for the issues with your recordings. There could be several issues and we'd want to look at your equipment. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running. -Chris
- mjlvs2laff12 months agoNew Contributor
This is happening to us too. Appears to be a known issue but Cox support seems to be unaware. They reset everything remotely yesterday but it's still happening. As others have indicated, happens when watching a recording while it is still recording, so usually sports.
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