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Tom2001's avatar
Tom2001
Contributor
5 months ago

Frustrated with Contour Mobile - Audio issues

Since May 1, 2024 we have been in touch with Cox Complete Care (additional $10/month) and have logged 3 tickets and nothing has been done to address the following Audio problem on mobile (app and web) devoces.

Most of the time that the audio drops for 5 seconds and the way it drops is very consistent.

  1. It occurs on various channel, CNN, Fox News, Fox Business, NewsMax.
  2. It occurs on IOS devices Iphones/iPads using the Contour App.
  3. It occurs on Macbook via the Web using watchtv.cox.com.
  4. Almost always will occur and begin with a drop of 5 seconds at end of one of the commercials and then almost exactly 25 seconds into the next shows segment after the commercials.

All other Apps (Youtube, Twitch, X etc.) have not had any audio problems.....only COX. Our WIFI is very strong and there is never any buffering.....just loss of audio as video remains on.

  • JulianN's avatar
    JulianN
    Moderator
    5 months ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!