Forum Discussion
Dave_Mc
2 years agoNew Contributor II
I should note that I had an extended session about this issue with Cox Chat awhile ago. The Rep couldn't understand why Max won't work and he said he would escalate the issue and I should hear back in a few days.
- Darkatt2 years agoHonored Contributor
make sure your Roku is on operating system 11. If your roku is not up to day, it won't run the app.
- Dave_Mc2 years agoNew Contributor II
Thanks for your reply. All seems back to normal this morning. The "Max" website is a little slow, but I was able to log in through my Cox account (unable to do that yesterday) and update and use the new "Max" app on my Roku devices. Took a small amount of back and forth between the TV and my computer, but it took only a minute or so and all is now well. The new Max interface is a bit different, but it did keep My Favorites.