Forum Discussion
eweber
4 years agoNew Contributor
We're experiencing the same problem in south Orange County, CA. We've already missed two (out of three) Sharks games due to our inability to record them. I hope COX can either fix the problem soon, or provide a refund.
- Allan4 years agoModerator@Eweber, Is this happening only with Shark games or with other ones as well? -Allan, Cox Support Forums Moderator.
- eweber4 years agoNew Contributor
Unable to answer your question at this time. It's my father-in-law who is having the issue. I asked him your question, and it turns out he no longer has access to the center ice channels (since last night). The DVR says, "you don't have access. Either click the subscribe button or the cancel button". I hope this is a good sign indicating that someone is working on the issue -- perhaps resetting his subscription.
- JonathanJ4 years agoFormer Moderator@Eweber
Please have the account holder contact us via Facebook, Twitter, email us at cox.help@cox.com, or call tech support at 1-888-952-3278.
Jonathan J
Cox Moderator
- eweber4 years agoNew Contributor
his center ice account has been restored, but he is still not able to tape anything
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