Forum Discussion
KevinM2
Former Moderator
Hello, are both receivers affected by this error code? Is this a Contour wireless receiver? This error typically points to information stored on the device that needs to be refreshed. If this is a wireless receiver, please reboot the modem first, and then reboot the wireless receiver. -Kevin M. Cox Support Forum Moderator
CoxUser30
6 years agoNew Contributor
Only the Contour DVR box is affected. the wireless receiver is able to launch Netflix. I have power-cycled the DVR, done a system refresh and reset Netflix from the troubleshooting menu with the remote. I also rebooted the modem.
- KevinM26 years agoFormer ModeratorHello, I have submitted this issue to our Video Escalations Team for review. We hope to have more information for you within the next 72 business hours, and I thank you for providing this information. We apologize for the inconvenience. -Kevin M. Cox Support Forum Moderator
- BrianM6 years agoModerator
Our video team believes that this may have been part of a short outage. Can you please test again and let us know if you still experience trouble?
Brian
Cox Support Forum Moderator- CoxUser305 years agoNew Contributor
Thank you Brian. Unfortunately, I tried again this morning and I am receiving the same error. A Cox technician we worked with to set up our new Contour DVR says that this is a back office issue. Please advise on what we can try next. The only reason we switched to Contour from our old DVR box was to stream Netflix and Prime Video.
- KevinM25 years agoFormer Moderator@CoxUser30, I have resubmitted this case to our Video Escalations Team for review. We want you to be able to enjoy the apps we offer on our Contour 2 platform, and we apologize for the ongoing service issues. We hope to have more information for you within the next 24-72 business hours. -Kevin M. Cox Support Forum Moderator
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