Forum Discussion

CoxUser30's avatar
CoxUser30
New Contributor
6 years ago

I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR box, done a system refresh and reset Netflix.

I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR b...
Error 04154
Netflix
KevinM2's avatar
KevinM2
Former Moderator
Hi Vyrenee, we are now handling this issue on a case-by-case basis. Are you currently receiving that same error code (APPS04154)? If so, can you please unplug the modem and plug it back in after about 10 seconds. After, please also manually reboot the Contour devices. If issues persist, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
PCS's avatar
PCS
New Contributor
5 years ago

So -- ME TOO ... Just upgraded from a ten year old TV (and had used several other TVs) where Cox worked fine and were able to use Contour voice commands to get to Netflix, move around channels, etc without a problem.  We just connected a brand new LG TV (Model LG 50UM7300PUA) and, well, audio commands are gett APPS04154 (and, sometimes, xre 09012).  I have done a box reset. I have checked & rechecked all the cables. This is extremely frustrating.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hey PCS, we apologize for having caused anger or frustration. In reference to the APPS04154 error, is this error constant on the Contour 2 device or is it intermittent? XRE 09012 is generally a voice command failure or timeout issue. -Kevin M. Cox Support Forum Moderator