There's good and bad in my opinion. Bad: First, the old DVRs are getting old, they are all refurbs and die quickly, so soon, Contour will be all there is. Second, Pandora was replaced with iHeart, not as good. Good: (again, my opinion, and have been using Cox DVRs since they first offered them) integrated Netflix, DVR playlists, pretty much everything else! The voice command is pretty much excellent - makes is very easy to reprogram if you have to get a new box. Whole house DVR is nice too, no extra charge except for the mini-DVR client boxes. You don't know me from Adam, but compared to the original Contour, I think Contour 2 is leaps and bounds better.