My most recent Contour box died after getting it less than a year ago. Maybe 9 month. Before that I had to change 2 other boxes. My frustration level this time was through the roof. Again, all recorded shows - gone. I really home they figure out a way to transfer data to a new box. Mine was on "BOOT" for over a month. I don't watch TV often but I record the shows for when I have time to watch them.
So, I just swapped to the new Contour box. Will update forum after installation.
Three boxes returned in less than 2 years.
@JamesScott Thanks for the encouraging comment about this new box.