Forum Discussion

U_Bad's avatar
New Contributor
2 years ago

New main receiver puts all my boxes to sleep

With my new contor main receiver replaced, now all my boxes go to sleep/power saver mode.  I have not been able to shut this feature off! I called for support but they told me to shut off the power saver and it was.  How do I shut off this feature? I am caring for a disabled Uncle and he can not use the remote, I'll turn the TV on for him then go do chores and when I check on my Uncle the TV has a screen saver on it. It doesn't appear to take that long before this happens.  I've already received account credit for not providing service, but I need to fix this ASAP for my Uncle. 


4 Replies

  • We may need to have a field technician scheduled to identify why the feature is not staying turned off when going into the Contour Receiver. The steps here should work to disable power saver, but if there is another error message appearing or signal issue happening, then we may need to have a field technician further troubleshoot. If this box is doing it when another wasn't, then the Contour box itself may need to be swapped.

    Cox Support Forum Moderator
    • Santa_Barbara's avatar
      New Contributor

      I too have this problem. 3 wireless streaming boxes, all with power saver off, still give the "Are you still there" message and go to sleep with a screensaver on. Disabled wife can't use remote and is stuck staring at nothing. I pay $335 a month for service that needs to be improved!

      • TiffanyR's avatar
        Hello Santa Barbara,

        I am truly sorry to hear that you are experienc ing trouble with the screen saver as well. As Dustin mentioned, we may need to have a technician out if the screen saver is not turning off. Just to confirm, are you getting this message when watching cable or a streaming app such as Netflix, Hulu, Disney +, etc? Can you email my team at with your name, address, and a link to this thread?

        Tiffany R.
        Cox Support Forum Moderator